Customer Supply Chain & Key Account Manager

Key Performance Areas:Customer Account ManagementManage and grow relationships with existing customersAct as the primary point of contact for customer queries, orders, and service-related issuesConduct regular business reviews with key accountsIdentify upselling and cross-selling opportunities within current accountsEnsure high levels of customer satisfaction and retentionSales ManagementDrive sales targets within the existing customer baseMonitor sales performance against budgets and forecastsNegotiate pricing, contracts, and supply agreementsSupport new product introductions within current accountsDemand Forecasting & PlanningDevelop and maintain accurate sales forecasts based on historical data, promotions, and market trendsCollaborate with production and procurement teams to align demand and supplyMonitor forecast accuracy and adjust forecasts as requiredParticipate in monthly S&OP (Sales & Operations Planning) meetingsLogistics & Supply CoordinationCoordinate order processing to ensure on-time and in-full deliveryWork closely with warehouse and logistics partners to manage dispatch schedulesMonitor stock levels to prevent shortages or overstock situationsResolve delivery or supply chain issues proactivelyEnsure compliance with customer-specific logistics requirementsReporting & AdministrationPrepare sales reports, forecasts, and performance dashboardsTrack KPIs including revenue, margins, forecast accuracy, and service levelsMaintain accurate customer records, pricing structures, and contractsRequirementsBachelor’s degree or diploma in Marketing, Business Administration, Food Science, Food Technology or a related fieldProven success in sales and marketing roles within the beverage and FMCG sectorsIn-depth knowledge of the juice industry, particularly Not-From-Concentrate (NFC) juice or similar products advantageousStrong leadership, communication, and negotiation skillsPrevious experience in a similar role will be advantageous Helderberg Personnel Recruiter