Service Advisor

The successful candidate will provide customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goalsRequirements:A minimum of 2 years in a similar position within a motor dealership would be a distinct advantageSenior Certificate Grade 12.Technical qualification and/or aptitude would be advantageousExcellent interpersonal communication skillsCustomer and service orientationSelf-management and resilienceDuties will include, but are not limited to:Prepare for the arrival of the customer and vehiclePrepare accurate job cards, cost estimates, and service recommendationsTaking care of customer at initial consultation upon arrivalUpdate Dealer Management System, track all vehicles and update control systemsRegular Liaison with customersLiaise between customers, technicians, and parts departmentsHandle customer queries, complaints, and follow-ups professionallyMaintain accurate service records and customer dataEnsure accurate invoice paymentsProfessional Vehicle HandoverCustomer follow – up and remindersAttend weekly service meetingsGeneral ad-hoc duties which might be assigned from time to timeAssist fellow employees wherever possible and promote the services and products that the